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We are seeking a dynamic Cloud-Focused IT Operations Manager on behalf of a client to lead and optimize IT infrastructure across cloud and hybrid environments within a Systems Integrator (SI) setting. This role involves managing multi-cloud operations (AWS, Azure, GCP), driving automation and operational efficiency, ensuring high availability and security, and leading a technical team to deliver consistent, scalable, and reliable IT services to diverse clients.

Primary Responsibilities:

• Lead and oversee day-to-day cloud operations across AWS, Azure, and GCP environments.
• Manage hybrid IT infrastructure (cloud and on-premise), ensuring seamless integration and optimal performance.
• Ensure reliability, scalability, and high availability of infrastructure across multi-tenant and client-specific environments.
• Implement Infrastructure as Code (IaC) and automation using tools like Terraform, Ansible, and CI/CD pipelines.
• Monitor and optimize cloud costs while maintaining governance and usage visibility.
• Manage IT operations teams responsible for 24/7 uptime and technical support across cloud and traditional infrastructure.
• Define and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Lead and execute strategic cloud projects, including migrations, cloud-native deployments, and disaster recovery initiatives.
• Develop and enforce ITSM best practices for incident, problem, and change management.
• Collaborate with vendors and cloud service providers to optimize contracts, services, and support levels.
• Contribute to strategic cloud roadmaps, ensuring alignment with client business goals.
• Foster a DevOps culture focused on automation, observability, and continuous improvement.
• Mentor and develop the IT/cloud operations team to stay ahead of emerging cloud trends and technologies.

What I Am Looking For:

• A proven leader with 5–8 years of IT operations experience, including 3+ years in a managerial role focused on cloud and hybrid environments within a Systems Integrator (SI) or Managed Services Provider (MSP) setting.
• Hands-on expertise in cloud platforms such as AWS, Azure, or GCP.
• Deep understanding of cloud architecture, networking, security, identity management, compute, and storage.
• Experience with cloud-native services, containers (Kubernetes, Docker), and automation tools like Terraform and Ansible.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Datadog, CloudWatch, Prometheus).
• Strong grasp of cloud security and regulatory compliance requirements.
• Excellent leadership, team-building, and project management capabilities.
• Strong communicator with the ability to engage and align stakeholders across technical and business teams.
• Certifications such as AWS Certified Solutions Architect, Azure Administrator, GCP Associate Engineer, ITIL, or PMP are a strong plus.
• A mindset geared toward continuous improvement, automation, and operational excellence.

Click on Apply now to find out more about this opportunity and other available positions.

EA License: 22C1396

EA Personnel: R1551466