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As part of Nationwide’s exciting and growing team of Cloud Platform engineers, you’ll have a SRE (Site Reliability Engineer) mindset with the ability to act like a Developer and think like a Systems Operator. We invest in our people to ensure we create multi-functional engineers and retain the skills within the organisation. Our engineers are responsible for the delivery of Cloud technical solutions for assigned missions alongside providing consultancy and support services as required. As part of the Cloud Operations team, we are looking for talented people to help us achieve our goals.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at either our Swindon or London office.

What you'll be doing

As a core member of the Cloud Platform Operations team responsible for the reliability, availability and performance of our cloud platforms and services that underpin Nationwide.

You will:

• Have good Service Management knowledge and experience to ensure incidents are managed within SLA and changes are implemented successfully first time.
• Have strong stakeholder management skills, understanding requirements to ensure the solution is understood technically and implemented within existing guardrails.
• Implement network changes for our consumers, familiarity in Palo Alto technologies beneficial.
• Take the charge in building and managing scalable, self-healing, globally distributed cloud platforms.
• Drive efficiency, automation, and cost reduction by automating manual and repetitive tasks.
• Develop features and codified artefacts for platform improvements leveraging automation and infrastructure as code.
• Provide technical expertise throughout all stages of the product lifecycle.
• Create and adhere to standards and provide governance to contribute to process improvement.
• Identify and escalate dependencies, risks and exceptions that will affect implementation of technical artefacts.
• Share knowledge with peers to contribute to the skills growth of knowledge within Cloud Platform Operations.
• Collaborate with architecture, security, engineering teams and the wider Engineering Centre of Excellence to ensure seamless integration of solutions within our infrastructure.

About you

We are seeking an E2 Engineer (Cloud Platform Engineer) with a strong foundation in Cloud Platforms and a passion for problem-solving.

Skilled Cloud Platform Engineers that can demonstrate hands-on or Non-Cloud transferable experience to support our 4c’s (Cloud, Containerisation, Coding, CI/CD). This includes:

• Experienced designing and implementing Cloud platforms (AWS) for elasticity and scalability.
• Infrastructure as code and post deployment configuration management knowledge using tools such as Terraform, Ansible. While expertise in these tools is not mandatory, familiarity is preferred.
• Skilled automating the deployment and monitoring of services in Public Cloud.
• Implementing changes/improvements to production services, ensuring service uptime.
• In depth expertise in system administration including configuration and troubleshooting.
• Deep understanding of IAM roles and policies.
• Experienced with database and replication methodologies.
• Experience with distributed systems design, maintenance, disaster recovery, updates required.
• Familiarity with cloud networking, particularly AWS (VPC's/Security Groups/NACLs/AWS Network Firewall), and hybrid environments is preferred.
• Public Cloud certifications

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Feel what Customers feel – This about stepping into a customers’ shoes and taking end to end accountability to deliver the best possible customer experience and outcome by understanding their needs and making the right decisions.
• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata