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DevOps Support Engineer

Location: Hybrid (2–3 days/week in London Waterloo)

Clearance: Must be eligible for UK security clearance

Salary: Competitive + benefits

About Our Client

Our client is a rapidly growing visual decision-making platform used by complex organisations to manage roadmaps, innovation pipelines, risk strategies, and strategic portfolios. Their technology powers critical planning across sectors such as Aerospace & Defence and High-Value Manufacturing—industries where clarity, security, and operational control are non-negotiable.

The Role

We’re seeking a DevOps Support Engineer to bridge the gap between technical infrastructure and customer experience. In this dual-facing role, you’ll ensure seamless deployments, optimise system performance, and provide responsive, expert-level support to enterprise customers.

You’ll manage secure, high-performance environments across both cloud and on-premise setups, and help build scalable processes that evolve alongside the platform.

Key Responsibilities

• Customer Support & Monitoring: Respond to support tickets with fast, accurate, and helpful solutions.
• Database Management: Maintain and optimise SQL databases with performance tuning and regular housekeeping.
• Deployment Management: Manage cloud and on-prem deployments, ensuring configuration meets technical and customer standards.
• SSO Configuration: Set up and troubleshoot secure SSO integrations for enterprise customers.
• Internal IT Support: Provide IT support to the internal team across devices, apps, and connectivity.
• Security & Audits: Support penetration testing, cyber audits, and enforce security best practices.

Key Requirements

• Eligible for UK security clearance.
• 5+ years managing and optimising SQL databases.
• Proficient with Azure Cloud infrastructure and services.
• Skilled in PowerShell scripting.
• Familiarity with Azure DevOps (especially Build and Release Pipelines).
• Solid understanding of SaaS deployments across cloud and on-prem environments.
• Bonus: Knowledge of Windows Server and IIS.
• Experience in a customer-facing support role within a B2B SaaS or enterprise IT context.

Ideal Attributes

• Proactive Ownership: Takes initiative and follows through.
• Analytical Thinking: Tackles problems logically and communicates clearly.
• Attention to Detail: Delivers quality, precise technical work.
• Customer-Centricity: Balances tech knowledge with empathy for users.
• Calm Under Pressure: Keeps momentum during incidents or escalations.
• Team Collaboration: Enjoys working across teams, especially with Product and Engineering.

Why Join?

Our client is helping global enterprises make faster, smarter strategic decisions. This is your chance to play a pivotal role in scaling a secure and mission-critical platform for some of the most complex organisations in the world.

They offer:

• A hybrid work culture with a base in London Waterloo
• A fast-moving, agile team environment
• The chance to work on meaningful, enterprise-scale challenges
• Exposure to best practices in cybersecurity and infrastructure

Our client is an equal opportunity employer. They value diversity and are committed to creating an inclusive environment for all team members.