Working within our Infrastructure Services team, this role is responsible for supporting a number of fast-paced customers running Kubernetes on AWS cloud infrastructure to ensure their systems are robust, scalable, and efficient.
Responsibilities:
- Specific:
- Working independently and also under guidance to support customers in line with scoped projects and managed services agreements to:
- Design, implement, and manage Kubernetes clusters on AWS
- Automate deployment, monitoring, and management of applications in a cloud environment
- Collaborate with development teams to ensure seamless integration and continuous delivery
- Monitor system performance, troubleshoot issues, and optimize infrastructure
- Implement security best practices and ensure compliance with industry standards
- Develop and maintain infrastructure as code using tools like Terraform or CloudFormation
- Provide technical support and guidance to clients, ensuring their needs are met promptly and effectively
- Stay up-to-date with the latest industry trends and technologies to continuously improve our services
- Deploy updates and fixes, and provide Level 2 technical support
- Build tools to reduce occurrence of errors and improve customer experience
- Perform root cause analysis of production errors and resolve technical issues
- General:
- Be punctual and work the hours and times specified
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard
- Support and help develop a positive workplace culture
- Demonstrate excellent interpersonal communication skills
- Responsibly manage all business resources within accountability levels
- Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business
- Comply with all employment obligations
- Promptly undertake to complete all reasonable and lawful instructions and directions given
- Serve the business in good faith, promoting and protecting the business's best interests
- During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfillment of the duties, responsibilities, obligations, and instructions related to employment
- Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace
To be successful in this role, you will have:
- Required Skills & Qualifications:
- Bachelor of Science degree (or equivalent) in Computer Science, Engineering, or relevant field
- Experience as a DevOps Engineer or in a similar software engineering role
- Proficiency with Git and GitHub workflows
- Good knowledge of Terraform and/or CloudFormation
- Working knowledge of databases and SQL
- Problem-solving attitude
- Collaborative team spirit
- Strong communication skills
- Ability to work comfortably in fast-paced environments
- A self-starter
