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About UsAt Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences.

We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences.

Consumer 'experiences' are driving and disrupting industries like never before.

Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change.

Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between.

That's when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people.

It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses.

We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally.

We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in human history.

Our universe, as we build it, disrupts it, and redesigns it, is powering digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.

It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries.

We're part of the esteemed Mahindra group, headquartered in India.

Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.Responsibilities:Provide escalated technical support for web platform application issues, diagnosing and resolving complex problems through in-depth analysis.

Escalate unresolved issues to development teams with detailed documentation.Perform system monitoring, maintenance, and optimization to ensure platform stability and performance.

Identify and address performance bottlenecks, software bugs, and system errors.Assist in the deployment, configuration, and updates of applications on web platforms.Develop and maintain technical documentation, including troubleshooting guides, standard operating procedures (SOPs), and knowledge base articles.Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas.Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.Analyze patterns of failures and issues to advise application owners on permanent fixes, improving infrastructure stability and performance.Utilize tools to automate failure remediation and monitor system health, focusing on continuous measurement of risk and cost.Actively participate in the change management process to manage risk within the production environment.Build and improve runbooks to minimize operational errors and improve operational efficiency.Implement and maintain disaster recovery strategies.Collaborate with development teams to deploy and maintain in-house or third-party applications.Support the integration of new technologies, including AI or cloud-based tools, to enhance application performance and efficiency.Required Skills:A solid understanding of DevOps and CI/CD best practicesFull-stack development experience with proficiency in Java and at least one UI framework such as ReactA working knowledge of relational (SQL) and NoSQL databases and their integrations with applicationsExperience in Content management Systems (CMS) like Adobe Experience ManagerExperience with cloud computing platforms, ideally AWSGood skills in analyzing System and Application logsProficiency with Linux-based operating system, commands and utilities, as well as Configuration Management ToolsStrong ability to debug application issues to identify the underlying root causeGood communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholdersHighly self-motivated and ability to work in a high paced environment with tight deadlines."Tech Mahindra is an Equal Employment Opportunity employer.

We promote and support a diverse workforce at all levels of the company.

All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability.

All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodation also is available in the hiring process for applicants with disabilities.

Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ******."