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Role Purpose

The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes

Do

1. Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
   1. Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring
   2. Manage the IT infrastructure as per the requirement of the supported software code
   3. On-board an application on the DevOps tool and configure it as per the clients need
   4. Create user access workflows and provide user access as per the defined process
   5. Build and engineer the DevOps tool as per the customization suggested by the client
   6. Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
   7. Leverage and use tools to automate testing & deployment in a Dev-Ops environment

1. Provide customer support/ service on the DevOps tools
   1. Timely support internal & external customers on multiple platforms
   2. Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
   3. Ensure adequate resolution with customer satisfaction
   4. Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
   5. Troubleshoot and perform root cause analysis of critical/ repeatable issues

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Dev Ops Lead Engineer/ Project Manager

Regular reporting & updates

Application teams/ owners, application developers, release managers

For end to end Continuous Integration, Continuous Deployment & Monitoring

External

Clients

To provide optimal support from time to time

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
  • Technical knowledge - knowledge of various DevOps tools, customization and its implementation at the client site - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Execution Excellence
  • Passion for Results
  • Confidence
  • Client centricity
  • Formulation & Prioritization

Deliver

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment & Monitoring

100% error free on boarding & implementation

2.

CSAT

Timely customer resolution as per TAT

Zero escalation