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1. Operational Support:

• Act as an operations engineer to identify areas for improvement in documentation, monitoring, end-to-end verification, and troubleshooting.

• Collaborate with existing engineering teams to provide insights and recommendations for optimization

• Individuals who can act as an operations team with the primary focus of identifying where documentation is lacking or overly technical.

2. Process Improvement:

• Analyze and prioritize gaps identified during the operational phase.

• Take ownership of resolving these gaps, ensuring continuous improvements in system reliability and operational efficiency.

• Investigate issues with the service and diagnose the root cause using tooling, metrics and logs

3. Documentation & Training:

• Contribute to creating and updating documentation, following initial guidance and training from the current engineering team.

• Assist in improving documentation standards with feedback from internal teams.

• Identify when critical problems occur and take decisive action to rectify said issues based on existing documentation

• Review and audit existing documentation to identify gaps, inconsistencies, or overly technical content

• Collaborate with cross-functional teams to gather input and help ensure accurate, up-to-date documentation

• Ensure documentation is easy to understand, accurate, and accessible for both technical and non-technical audiences

• Review and contribute to training materials for both internal and external stakeholders

• Contribute to improving the documentation process and content structure.

4. Test Integration with Monitoring: Integrate manual and automated testing with internal monitoring systems to enable real-time feedback and performance tracking. Ensure that monitoring tools capture relevant test data and results.

Required Qualifications:

• Experience with DevOps and Site Reliability (SRE) practices and microservice architectures.

• Familiarity with monitoring and observability tools such as Grafana, Kibana, and Prometheus.

• Strong writing and editing skills with an ability to convey complex technical concepts in a simple and understandable manner

• Ability to work independently and collaboratively with various teams.

• Knowledge of software development methodologies, continuous integration, and deployment (CI/CD) processes.

• Experience with other DevOps or SRE tools like Jenkins, Docker, Kubernetes, or Terraform.

• Familiarity with cloud infrastructure platforms such as AWS, Azure, or GCP.

• Experience writing for both technical and non-technical audiences, including developers, system administrators, and end-users.