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Our client, a leading e-commerce start-up in the MENA region, is seeking an experienced Head of SRE to lead our organisation and ensure the reliability, scalability, and performance of our mission-critical e-commerce platform. This role combines deep technical expertise with strategic leadership to drive operational excellence across our AWS and Cloudflare infrastructure, serving millions of customers globally.

Responsibilities and Duties

• Develop and execute a comprehensive infrastructure strategy aligned with company goals and objectives.
• Oversee the design, implementation, and maintenance of multi-cloud-based infrastructure.
• Evaluate and implement new policies and processes to improve infrastructure efficiency, scalability and compliance with industry standards and regulatory requirements.
• Lead and manage the infrastructure teams, including hiring, training, and performance management.
• Oversee and mentor managers and team leads within the infrastructure team to ensure effective leadership and operational efficiency.
• Manage relationships with infrastructure vendors and service providers.
• Negotiate contracts and service level agreements (SLAs) to ensure optimal service delivery.
• Work with the CyberSecurity dept. to develop and enforce security policies and procedures to protect company data and infrastructure.
• Optimize infrastructure costs and performance through continuous analysis and improvement.

Qualifications

• 8+ years of experience in Site Reliability Engineering, Platform Engineering, or DevOps roles
• 3+ years in engineering leadership positions managing teams of 5+ engineers
• 5+ years of hands-on experience with AWS services including EC2, ECS/EKS, RDS, Lambda, CloudFormation/CDK
• 3+ years of experience with Cloudflare or similar CDN/edge computing platforms
• Proven track record managing infrastructure for high-traffic e-commerce or consumer-facing applications

Technical Skills

• Cloud Platforms: Expert-level AWS knowledge with deep expertise in managed services (Solutions Architect Professional certification required)
• Container Orchestration: Advanced EKS management, Kubernetes administration,Helm, Docker, and container security
• AWS Managed Services: Extensive experience with RDS, ElasticSearch, MSK, ECS Fargate, Lambda, API Gateway, ALB/NLB, CloudFront, and AWS security services
• Infrastructure as Code: Terraform for managing complex AWS environments
• Monitoring & Observability: AWS CloudWatch, Prometheus, Grafana, ELK Stack
• Security Tools: AWS Security Hub, GuardDuty, Config, CloudTrail, IAM, Secrets Manager, and third-party security platforms
• Programming Languages: Proficiency in Python, Go, or similar languages for automation, security tooling, and infrastructure management