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This is a remote position.

• Monitor and support application and system infrastructure to ensure high availability and uptime.
  

• Troubleshoot recurring system and application alerts based on defined SOPs and coordinate internal teams for resolution.
  

• Perform regular system health checks and proactively identify and resolve issues.
  

• Initiate and facilitate major incident response activities, ensuring timely service restoration and communication with stakeholders.
  

• Evaluate and determine incident impact, triggering critical escalation protocols when necessary.
  

• Communicate incident progress and resolution clearly to internal teams, executives, and customers as needed.
  

• Continuously improve observability practices and provide feedback on monitoring tools and procedures.
  

• Collaborate with Technical Support, Developers, SAs, DBAs, and Systems Administrators to ensure seamless operations.
  

• 4+ years of experience in application infrastructure support, monitoring, and troubleshooting.
  

• 1+ year of hands-on experience working in production environments (Linux, Windows, or Unix) using command line tools.
  

• Solid understanding of networking and security concepts.
  

• Strong background in working with relational databases such as MSSQL and/or Oracle.
  

• Experience in cross-functional team environments.
  

• Basic scripting experience (e.g., Python, PowerShell, Bash, or Perl) to automate tasks and extract data.
  

• Databases: SQL Server, Oracle
  

• Operating Systems: Linux, Windows
  

• Monitoring Tools: Nagios, SolarWinds, Shinken, New Relic, Splunk, Grafana
  

• Scripting Languages: Python, Perl, PowerShell, Bash
  

• Version Control: Git