Site Reliability and DevOps Engineer
đź“Ť Location: Dubai Internet City, Dubai, UAE | đź•’ Type: Full-time | đź’Ľ Department: Infrastructure | đź’» Work Setup: Hybrid
About ZIWO
ZIWO is a modern Omni-Channel Cloud Contact Center Solution (CCaaS), enabling businesses to connect with their customers via Phone, WhatsApp, SMS, and more — all from one platform.
With built-in integrations for leading CRMs and a flexible open API, ZIWO makes it simple for companies to scale customer communication. Today, we support operations in over 145 countries, with a strong footprint in the GCC.
About The Role
We’re looking for a skilled and motivated
Site Reliability and DevOps Engineer to join our Infrastructure team based in Dubai Internet City. This role offers remote-friendly flexibility while staying closely connected to our Dubai office.
You will design, maintain, and optimize infrastructure supporting ZIWO’s global services. Collaborating with cross-functional teams, you’ll streamline deployments, automate workflows, and ensure systems run securely and reliably.
What You’ll Be Doing
- Design, build, and operate scalable and reliable infrastructure based on business and engineering needs
- Take ownership of the full service lifecycle: design, deployment, operations, and refinement
- Identify manual or error-prone workflows and automate to improve efficiency
- Provide system design consulting, capacity planning, and launch support
- Monitor and maintain system health for optimal performance and uptime
- Use automation to sustainably scale systems and accelerate delivery velocity
- Utilize public cloud tools (AWS, OCI) to improve speed-to-market and reliability
- Lead or contribute to blameless incident responses and postmortems
- Participate in on-call rotations supporting alerts or incidents outside business hours
What You Bring
- Bachelor’s degree in Computer Science or related field
- 3–5 years experience in DevOps or Site Reliability Engineering
- Strong hands-on skills with:
- Linux (Ubuntu)
- Ansible, Terraform
- Docker, Kubernetes (production-grade)
- CI/CD pipeline design and management
- Git & Git Flows
- Public cloud providers: AWS and/or OCI
- Monitoring tools: Prometheus, InfluxDB, Elasticsearch
- PostgreSQL
- Programming languages: Python and/or Go
Bonus Skills
- VoIP technologies: FreeSwitch, Asterisk, Kamailio
- AWS services: SNS, SQS, Firehose, Redshift
- Grafana
- Network and virtualization: KVM, LAN/WAN, Cisco switches
Why Join ZIWO
- Join a forward-thinking, collaborative environment where innovation and growth are core
- Work with a diverse team committed to equal opportunity and inclusion
- Help build the future of customer communications across the globe
ZIWO is an equal opportunity employer. We believe diversity drives innovation and hire great people from a wide variety of backgrounds.
