We are a team of technology evangelists, implementation specialists, and commercial executives with a wealth of global experience in delivering complex programs Together, we are reshaping the landscape of value creation in what we believe is a broken system Driven by our dedication to help clients achieve sustainable outcomes, we are inspired by our mission to challenge conventional norms
The Role
Onsite/Remote: 3 days onsite, 2 days remote
Client Cloud Operations is responsible for the operation of Client infrastructures in our Private and Public clouds. We are using ServiceNow to manage our CMDB and ITSM processes across 4 different internal Business lines, but also to serve their external customers through an integrated Support portal. Our ServiceNow Boost team manages different Instances of the same code branch to answer specific regulatory requirements. We have today one Instance in Europe, and one Platform in the US intended to comply with CFIUS / CJIS requirements.
We are looking for a ServiceNow Operations/SRE Engineer to join our Global Operations team and assist with operations for our ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user report.
Experience in System / Application operations, ServiceNow platform
Strong willingness to ramp up ServiceNow skills.
Key Responsibilities And Activities
Operations Support
Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
Ensure proper Platform Administration and admin requests OLA fulfillment.
Assist in troubleshooting issues and errors within the ServiceNow platform.
Weekly report to our Global Operation Group leader.
Contribution to SRE (Site Reliability Engineering) activities:
Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
Project involvement
Actively participate in ServiceNow implementation and integration projects.
Contribute to the testing and quality assurance processing during project rollouts.
Training
Conduct regular training sessions for employees and contractors.
Maintaining knowledge base articles for end users.
RampUp:
Ramp Up Knowledge in ServiceNow Platform technology
Become a Certified System Administrator
Qualifications
Bachelor’s or master’s degree in information technology,
Experience in Systems / Operations / IT.
Knowledge of programming languages like JavaScript
Knowledge in Security
Basic knowledge of ITSM principles
Experience in IT project management, DevOps/Agile
Fluent in English
Preferred Skills
Excellent analytical and problem-solving skills.
Strong communication and organizational abilities.
Ability to document processes, configurations, and user guides clearly and effectively.
Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
ServiceNow certification (eg. ServiceNow Certified System Administrator)
We Offer
Opportunities for professional development and certifications.
A dynamic and supportive work culture.
Ideal Profile
You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 3 years experience,
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You have excellent written and verbal communication skills.
You have working knowledge of servicenow
You are a strong networker & relationship builder
You are adaptable and thrive in changing environments
You are a strong team player who can manage multiple stakeholders
What's on Offer?
Flexible working options
Work within a company with a solid track record of success
