The Site reliability Engineer(Senior SRE) will assist with ongoing maintenance and support of a hosted application platform, assist with and/or lead projects related to the support of the application environment, and interface with internal and external customers to troubleshoot connectivity and performance issues. The SRE is also responsible to assist in new project build outs, support of development and QA departments as they interface with hosted application models, and other application administration tasks.
Work Experience/Roles And Responsibilities
Follow strict change control policies to adhere to organizational and client requirements.
Support, monitor, test and troubleshoot problem reports for internal and external end-users
Manage critical incidents and problems with appropriate urgency
Participate in out-of-hours maintenance window as needed to support a highly available application
Communicate effectively with Design Engineering, Client Support, Management, and Software Development groups
Document policies and procedures as they are defined and changed
Application setup and administration.
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
Work closely with Problem Management to identify recurring or high-impacting incidents that requires further analysis and long-term solutions.
Exceptional critical thinking and problem-solving ability
Provide 24x7 on-call support within a team rotation.
Required Skills
Min 5-8 years’ experience on Application support.
Minimum 2+ years of working knowledge on Azure Cloud infrastructure services
Prior experience building and managing Infrastructure as code (Iac) using Terraform
Linux/windows systems administration
Prior experience in Application support and incident recovery must.
Infrastructure and Application Monitoring & Alerting using Datadog tools
Familiarity with Relational Databases, proficient in SQL and query tools
Python / PowerShell scripting
Using and maintaining CICD pipelines in Gitlab
ITIL certification a plus
Good To Have Skills
Kubernetes experience
Support and Administration of Java or .net applications
Programming (Java, C# or .NET)
Educational qualification:
Bachelor’s Degree in Computer Science or related field
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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