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About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Summary:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Cloud Platform Sr. Manager role is part of the Cloud Ecosystem team in Global Technology Infrastructure & Operations. The role reports to the Cloud Ecosystem Senior Director and is responsible for driving the Enterprise DevOps platform engineering outcomes, managing the agile product and process, leading a team of cloud DevOps engineers, and driving alignment with the Cloud Business Office, Cloud Platform Engineering teams (operations and security), and consumers of the DevOps platform and tooling.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Manages a strategically important technology product, and/or suite of products with significant business impact. Owns the definition of the product(s) roadmap.
• Guides a team of technical product managers expected to broadly influence across a large portion of the organization or with a charter to innovate/disrupt a strategically important domain.
• Maintains a strategic focus yet retains an appropriate level of hands-on management. Partners with business leaders, technical product managers, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including Directors and VPs. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
• Decomposes significantly complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions.
• Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
• Removes bottlenecks to enable your team(s) to work independently. Drives team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• Invests time to coach junior technical product managers to refine their capabilities and close skill gaps. Works closely with technical product managers and leads by example.
• Responsible for the “Deployment Assets” and “Shared Infrastructure” capabilities within the cloud platform engineering function.
• Responsible for managing Enterprise stacks, tools, configuration management, 3rd party PaaS solutions supporting DevOps, and shared infrastructure.

Basic Qualifications:

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
• Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
• Excellent presentation and writing skills, with the ability to translate theory into practical application.
• Understand customer centricity, and lead products with that mindset.
• Naturally exude team-building, motivating, and conflict-resolving qualities.
• Associate level certifications for Azure and AWS (or willingness to achieve certification)

Preferred Qualifications:

• New Product Integration (NPI) experience.
• Experience leading DevOps teams for large, international, organizations.
• Working knowledge of data analytics, machine learning and mathematical optimization.
• Professional level certification for Azure and AWS.

Experience:

• 12+ years of technical product management or relevant experience with a Bachelor’s degree or 8+ years relevant experience with a Master’s degree.
• Experience leading technical teams that manage a strategically important product and/or a suite of products.
• Experience in influencing senior executives (VPs, SVP, CxO), and setting expectations for major cross-functional initiatives.

Work location: Hyderabad, India

Work pattern: Full time role

Work mode: Hybrid

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

McDonald’s Capability Center India Private Limited (“McDonald’s in India”) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald’s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald’s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.