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SRE Operations Consultant

Wipro is looking for a SRE Operations Consultant specializing in SRE Operations and L2 Support exp to join our dynamic team. As a SRE Operations Consultant, you will play a crucial role in technical and operational expertise, handling incident resolutions, managing changes, and supporting various teams to optimize our service delivery.

About Wipro

Wipro is a leading global organization where innovation drives our success. We have been recognized as a "Top Employer" by the Top Employer Institute, reflecting our commitment to Diversity & Inclusion, employee growth, and cutting-edge technology solutions. Our steady growth over the past ten quarters highlights our strong market presence and expertise.

Your Benefits

Joining Wipro means being part of a fast-paced, supportive, and innovative environment. As a Techno Functional Consultant, you will receive a competitive salary, comprehensive benefits, training & development opportunities, and an employer-contributed pension of up to 6%.

Your Responsibilities

As a SRE Operations consultant, you will be responsible for using tools used in their applications.

• Incident Resolution - Review and resolve the Incidents arising from
• Operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and Regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Raise new change tickets and arrange for approvals, including CAB approvals
• Review and approve change tickets.
• Work with customers on ad-hoc queries
• Work with Development / Testing team for defect analysis (with Production simulated data)
• Build automation scripts that reduce the number of Incidents and/or improves processes followed
• Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
• Participate / Initiate in War Room calls that impacts application availability or has a customer impact
• Willing to work on shifts (Morning & Afternoon shifts) & Weekend support.

Mandatory Skills

You need expertise in:

• Unix Shell Scripting, SQL
• Troubleshooting using logs, Splunk / Dynatrace
• ITSM – Incident, Change and Problem Management
• L2 Support experience is a must
• Snowflake

Desirable Skills

Ideally, you will be familiar with:

• PCF Cloud knowledge
• CI/CD, Jenkins, Git & Maven

Equal Opportunities

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.